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SlipSync Bet Tracker Support

Get help with uploading slips, troubleshooting issues, or request a new sportsbook. Take a look at the FAQ below for common problems. If you’re stuck, use the contact form below and we’ll help you out.

Submit a Support Ticket or Request Sportsbook Coverage

SlipSync Bet Tracker FAQ

General

  • What is SlipSync?

    • SlipSync is an automated bet tracker for sports bettors. It helps you track bets faster and more accurately than typing everything by hand.​

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  • How does SlipSync work?​​

    • Desktop/Laptop: SlipSync tracks bets automatically

    • Mobile: SlipSync tracks bets when you upload a screenshot of your bet slip

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  • Which sportsbooks does SlipSync work with?​

    • Automatic tracking works on supported sportsbooks.

    • Screenshot upload works on any betting platform (sportsbooks, exchanges, etc.)

    • You can also add bets manually. That means you can track anything from a local bookie to bets between friends.​​

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  • How does screenshot upload work?

    1. Take a screenshot of your bet slip/bet confirmation after placing a bet

    2. Click the "Upload Bet Slips" button on the SlipSync Dashboard

    3. Select your screenshot

    4. SlipSync reads bet data from the screenshot and saves it in your tracker.

 

Watch the bet slip upload demo.

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  • Where can I see my bets and stats?

    • The SlipSync Dashboard has 3 tabs: Spreadsheet, Performance, and Accounts

      • Spreadsheet Tab: View bet history in a fully customizable spreadsheet

      • Performance Tab: View stats like ROI, expected value, profit, and closing line value

      • Accounts Tab: View balances, deposits, withdrawals, and profitability by sportsbook​​​​​​​​​​​​​​​

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  • How do I import my past bets?

    1. Save your bets as a CSV

    2. Click the "Settings" Icon in the SlipSync Dashboard

    3. Click Import CSV

    4. Choose your CSV File

    5. Follow the Prompts.

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Watch the CSV import demo.

Watch the Switching from Pikkit to SlipSync demo.

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  • Can I export my bets from SlipSync?

    • Yes. Go to the Settings menu and click "Download CSV".

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  • Can I customize my tracker?

    • Yes. You can create custom columns, show and hide columns, move columns, choose your odds display preference, and sort/filter as desired.​

 

Watch the Spreadsheet Customization demo

Watch the Odds Preferences demo

Which Bets are Automatically Graded? (Paid plans only)

Sport
Spreads
Totals
Moneyline
Teasers
Game Props
Player Props
NFL
Yes
Yes
Yes
Yes
No
No
NBA
Yes
Yes
Yes
Yes
No
No
MLB
Yes
Yes
Yes
Yes
No
No
NHL
Yes
Yes
Yes
Yes
No
No
College Football
Yes
Yes
Yes
Yes
No
No
College Basketball
Yes
Yes
Yes
Yes
No
No

Data Privacy

What data does SlipSync collect?

  • Only what's needed, like bet details from your confirmed wager (e.g., stake, odds, event, sport, sportsbook)

  • We do NOT see or collect:

    • Your sportsbook login credentials

    • Your BettorEd/SlipSync password

    • Payment details from your sportsbook

    • Unrelated personal data (contacts, browsing history, etc.)

 

Where is my bet data stored?

  • Your data lives in Google’s cloud infrastructure (Firebase).

  • It’s protected with encryption in transit and at rest.

  • Access is controlled so only your SlipSync account can access your data.

 

Is my data shared with anyone?

  • No.

  • SlipSync does not share your bet data with advertisers, data brokers, sportsbooks, or other users.

  • If you ever contact support, we may ask for specific examples (like a slip screenshot) to troubleshoot an issue, but that’s only to help you resolve the problem.

Automated Bet Tracking

How do I set up automated tracking?

  • Enable it from the SlipSync Dashboard by clicking "Enable Automated Tracking"

  • Follow the instructions on the page that opens​

 

How does automated bet tracking work?

  • SlipSync uses a Google Chrome extension to find bet details on sportsbook websites. This only works on Google Chrome for desktops/laptops.

    • For supported sportsbooks: Bets are sent to your Dashboard as you place them.

    • For all other sportsbooks:​​​

      • ​Click the "Capture Bet Slip" button in the SlipSync popup on the sportsbook page.

      • Highlight your bet slip

      • SlipSync will find the bet data in your bet slip and add it to your Dashboard​

 

Watch the SlipSync automated bet tracking demo.

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Does automated tracking work on mobile?

  • No, it currently only works on desktops/laptops

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Does automated tracking work on Firefox or Safari?

  • No, it currently only works on Chrome browsers​​

Syndicate Tier

What is the Syndicate tier?

  • The Syndicate tier is SlipSync’s plan for groups that place bets under multiple names and need clean, shared accounting.

  • It lets you track action across a primary account plus proxy bettors, then roll it up into one syndicate view for performance and bookkeeping.

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Who is the Syndicate tier for?

  • Syndicates and betting groups

  • Partners sharing bankrolls

  • Friends who split action and want clean accounting

  • Anyone managing multiple bettors, multiple books, and a shared P&L

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What is a “proxy” in SlipSync Syndicate tier?

  • A proxy is a linked bettor profile inside your syndicate.

  • You can upload slips under that proxy’s name so SlipSync keeps each person’s bets separate while still rolling everything up to the syndicate totals.

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How do I add syndicate members or proxies?

  • Click settings (gear icon) in the Dashboard > Manage Proxies > Set Name > Set Splits

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Can each proxy have different rules for profit split and risk split?

  • Yes. You can set optional split rules per proxy:

    • Profit split controls how winnings are credited.

    • Risk split controls how losses are assigned.

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What's the difference between profit split and risk split?

  • They handle different sides of the ledger.

  • Example:

    • Primary has 40% profit split and 50% risk split on a proxy.

    • If the proxy bet wins, 40% of the profit is credited to the primary and 60% to the proxy.

    • If the proxy bet loses, 50% of the loss is assigned to the primary and 50% to the proxy.

Troubleshooting

General

Bet Slip Screenshot Didn't Upload Correctly

  • Make sure the entire bet slip is visible and clear.

  • Include all important details: stake, odds, selection, event, and sport.

  • Avoid screenshots of the entire screen.

  • Try capturing again.

  • Report the problem if it happens twice.

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Performance stats aren't correct

  • Make sure the data for your bets is correct, especially the stake, odds, and result

  • Report the problem.

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Accounts Tab data isn't correct

  • You can adjust balances using the "Reconcile" buttons or the Transactions table

  • Report the problem.​​​​

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Automated Bet Tracking (SlipSync Chrome Extension)

My sportsbook isn't supported​

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Bets aren't going to the Dashboard correctly​

  • Refresh your Dashboard page - the bet might not be loaded yet.

  • Double-check that you're connected: Click the SlipSync popup in the bottom-right of the sportsbook page.

  • Double-check that the sportsbook is in our supported list.

  • ​If the issue isn't fixed, report the problem.

 

The SlipSync popup in the sportsbook page says "Not connected"

  • Click the "Connect to Dashboard" button in the popup and wait a few seconds

  • It will automatically show a green dot when connected​

  • If it doesn't connect, report the problem.

 

The popup is covering important content on the sportsbook page

  • Collapse it by clicking the X button

  • Click and drag the popup to move it out of the way

Still Need Help?

Report a problem, ask for help, or request a new feature by submitting a support ticket

  • For problems: Tell us which sportsbook you were using, and describe what happened vs what you expected

  • We'll get back to you as soon as possible

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