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SlipSync Support

Get help with uploading slips, troubleshooting issues, and quick answers. If you’re stuck, use the contact form below and we’ll help you out.

Frequently Asked Questions

Find answers to commonly asked questions about SlipSync

General

​​​​​​​What is SlipSync?

  • SlipSync is a bet logging tool that lets you easily track all of your sports bets in one place. You can:

  • Upload screenshots of bet slips.

  • Import your old bets via CSV.

  • Download a copy of this table via CSV.

  • Automatically calculate performance stats like ROI, profit, and CLV.​

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Which sportsbooks does it work with?

  • SlipSync works with any sportsbook. It reads screenshots of bet slips and lets you edit or add details manually if needed.​

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How do I upload a bet slip?

  • Click the "Upload Bet Slip" button.

  • Select your screenshot. You can choose as many as you like.

  • The bet will appear in your grid, and your stats will refresh instantly.​

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How do I import my past bets?

  • Save the file with your bets as a CSV.

  • On this page, click: Gear Icon > Import CSV > Choose Your File

  • Follow the prompts. That's it!​

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How does the Accounts tab work?

  • The Accounts tab helps you track your bankroll and performance across different sportsbooks. It's best used after you move your bet history and currently pending bets to the main spreadsheet.

  • Here's what you can do with the Accounts tab:

  • View your current balance at each sportsbook.

  • See deposits, withdrawals, and net profit per account.

  • Track which books are most profitable for you.

  • Monitor your overall bankroll health at a glance.

  • Your account data updates automatically as you log bets.​​​​​​

Data Privacy

What data does SlipSync collect?

  • Only what's needed, like bet details from your confirmed wager (e.g., stake, odds, event, sport, sportsbook)

  • We do NOT see or collect:

    • Your sportsbook login credentials

    • Your BettorEd/SlipSync password

    • Payment details from your sportsbook

    • Unrelated personal data (contacts, browsing history, etc.)

 

Where is my bet data stored?

  • Your data lives in Google’s cloud infrastructure (Firebase).

  • It’s protected with encryption in transit and at rest.

  • Access is controlled so your SlipSync account can only access your data.

 

Is my data shared with anyone?

  • No.

  • SlipSync does not share your bet data with advertisers, data brokers, sportsbooks, or other users.

  • If you ever contact support, we may ask for specific examples (like a slip screenshot) to troubleshoot an issue, but that’s only to help you resolve the problem.

SlipSync Extension

How do I install the SlipSync extension?

  • Download the extension from the Chrome Web Store.

  • Click "Add to Chrome" and confirm the installation.

  • The SlipSync icon will appear in your Chrome toolbar.

 

How do I connect the extension to my SlipSync account?

  • Visit any sportsbook website.

  • Click the SlipSync widget in the bottom-right corner.

  • Click the "Connect" button.

  • Log in with your Bettor Ed account credentials.

  • The widget will show a green dot when connected.

 

Do I need a SlipSync account?

  • Yes, you need a free account at https://bettored.org/slipsync to track your bets.

  • The extension sends your bet data to your personal SlipSync spreadsheet.

 

Which sportsbooks are supported?

  • The extension works on 70+ sportsbooks worldwide, including:

    • US: DraftKings, FanDuel, BetMGM, Caesars, BetRivers, etc.

    • Offshore: BetOnline, Bovada, Pinnacle, Bet365, BetUS, etc.

    • Crypto: Stake, Cloudbet, Nitrogen, etc.

 

How automated bet tracking work with the extension?

  • For supported sportsbooks:

    • Bets are captured automatically when place them.

    • No screenshots needed - the extension reads the bet details from the page.

  • For all other sportsbooks:​​​

    • ​Click "Capture Bet Slip" button in the widget.

    • Highlight the bet slip area with your mouse.

    • The extension uploads and processes it automatically.​

  • Current list of supported sportsbooks:

    • BetOnline.ag​

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Can I use this extension on mobile?

  • No, the extension only works on desktop Chrome.

 

Does this work on Firefox or Safari?

  • Currently, the extension is Chrome-only (and Chromium-based browsers).

  • We may expand to other browsers in the future.

 

Can I upload a screenshot file instead of snipping?

  • Yes! Click "or upload a screenshot" link below the Capture button, then select an image file from your computer.

 

Which file formats are supported for upload?

  • PNG, JPG, JPEG, and WebP images are supported.​​​

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Syndicate Tier

What is the Syndicate tier?

  • The Syndicate tier is SlipSync’s plan for groups that place bets under multiple names and need clean, shared accounting.

  • It lets you track action across a primary account plus proxy bettors, then roll it up into one syndicate view for performance and bookkeeping.

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Who is the Syndicate tier for?

  • Syndicates and betting groups

  • Partners sharing bankrolls

  • Friends who split action and want clean accounting

  • Anyone managing multiple bettors, multiple books, and a shared P&L

  • If you're only tracking your own bets, the Standard plan is usually enough.

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What is a “proxy” in SlipSync Syndicate tier?

  • A proxy is a linked bettor profile inside your syndicate.

  • You can upload slips under that proxy’s name so SlipSync keeps each person’s bets separate while still rolling everything up to the syndicate totals.

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How do I add syndicate members or proxies?

  • Click settings (gear icon) > Manage Proxies > Set Name > Set Splits > Upload slips under that proxy name.

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Can each proxy have different rules for profit split and risk split?

  • Yes. You can set optional split rules per proxy:

    • Profit split controls how winnings are credited.

    • Risk split controls how losses are assigned.

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What's the difference between profit split and risk split?

  • They handle different sides of the ledger.

  • Example:

    • Primary has 40% profit split and 50% risk split on a proxy.

    • If the proxy bet wins, 40% of the profit is credited to the primary and 60% to the proxy.

    • If the proxy bet loses, 50% of the loss is assigned to the primary and 50% to the proxy.

Troubleshooting

General

What if my bet slip screenshot doesn't upload correctly?

  • Make sure the entire bet slip is visible and clear.

  • Include all important details: stake, odds, selection, event, and sport.

  • Avoid screenshots of the entire screen.

  • Try capturing again.

  • Report the problem if it happens twice.

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My performance stats aren't correct

  • Make sure the data for your bets is correct, especially the stake, odds, and result

  • Report the problem.

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My Accounts Tab data isn't correct

  • You can adjust balances using the "Reconcile" buttons or the Transactions table

  • Report the problem.​​​​

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SlipSync Extension

Why doesn't the widget appear on my sportsbook?

  • Make sure you're connected: The widget only appears when you're logged in to SlipSync.

  • Check the URL: The sportsbook must be in our supported list.

  • Reload the page: Sometimes the extension needs a fresh page to load.

  • Reload the extension: Go to chrome://extensions, find the SlipSync Tracker, and click the reload icon.

 

The widget is showing but says "Not connected" - what do I do?

  • Click the "Connect" button in the widget.

  • A new tab will open with the SlipSync login page.

  • Log in with your BettorEd account.

  • The extension will automatically show a green dot when connected.​

 

The extension isn't detecting my bets on BetOnline

  • Reload the page after placing your bet.

  • Make sure you're connected green dot should show in the widget.

  • Try manual upload- Use the screenshot capture as a fallback.

 

My bets aren't showing up in the spreadsheet

  • Check your SlipSync dashboard at bettored.org/slipsync

  • Verify you're connected: look for the green dot in the widget

  • Check for error toasts: red toasts indicate upload failures

  • Try reconnecting: disconnect and reconnect in the Options page

 

The widget is covering important content on the page

  • Collapse the widget by clicking the X button

  • Report the issue so we can adjust positioning for that sportsbook

 

I'm getting "Token expired" errors

  • Click "Connect" in the widget again

  • The extension will refresh your session automatically

  • If that doesn't work, go to Options → Disconnect → Connect again

 

The extension is slowing down my browser (uncommon)

  • Close unused sportsbook tabs

  • Clear your browser cache

  • Reinstall the extension if problems persist

Still Need Help?

Report a bug or ask for help with the form below.

  • Note which sportsbook you were using

  • Describe what happened vs. what you expected

  • We'll get back to you as soon as possible

 

How do I request a feature or sportsbook?

  • Visit the SlipSync dashboard and use the feedback form at the bottom

Submit a Support Ticket

Thanks for submitting!

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