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SlipSync Support

Get help with uploading slips, troubleshooting issues, and quick answers. Take a look at the FAQ below for common problems. If you’re stuck, use the contact form below and we’ll help you out.

Submit a Support Ticket

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Frequently Asked Questions

Find answers to commonly asked questions about SlipSync

General

  • What is SlipSync?

    • SlipSync is Bettor Ed’s automated bet tracker for sports bettors. It helps users track bets faster and more accurately through automatic tracking on supported sportsbooks and bet slip capture from any sportsbook.​

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  • How does SlipSync work?​​

    • SlipSync tracks bets from supported sportsbooks automatically with its Chrome extension, or from any sportsbook or betting platform through bet slip upload.

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  • Which sportsbooks does SlipSync work with?

    • Screenshot upload works with any sportsbook, betting exchange, DFS site, or prediction market.

    • The SlipSync Chrome extension fully automates tracking on supported sportsbooks and supports in-page bet slip capture on unsupported sportsbooks.

    • SlipSync also allows manual bets, so you can track anything from a local bookie to a bet between friends.

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  • How does the SlipSync extension work?

    • On supported sportsbooks, the SlipSync Chrome extension logs bets automatically as you place them.

    • On unsupported sportsbooks, click Capture Bet Slip, highlight the slip, and SlipSync extracts the bet data into your tracker.

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  • How does bet slip upload work?

    • Take a screenshot of your bet slip or bet confirmation after placing a bet > Click the "Upload Bet Slip" button on the SlipSync dashboard > Select your bet slip screenshot > SlipSync extracts the bet data and sends it to your tracker.

    • Watch the bet slip upload demo.

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  • Where can I see my bets and stats?

    • View bet history in a fully customizable spreadsheet on the Spreadsheet tab of the dashboard.

    • View stats like ROI, expected value, profit, and closing line value on the Performance tab of the dashboard.

    • View balances, deposits, withdrawals, and profitability by sportsbook on the Accounts tab of the dashboard.​​​​​​​​​​​​​​​

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  • Can I export my bets from SlipSync?

    • Yes. Go to the Settings menu and click "Download CSV".

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Which Bets are Automatically Graded?
(Paid plans only)

Sport
Spreads
Totals
Moneyline
Teasers
Game Props
Player Props
NFL
Yes
Yes
Yes
Yes
No
No
NBA
Yes
Yes
Yes
Yes
No
No
MLB
Yes
Yes
Yes
Yes
No
No
NHL
Yes
Yes
Yes
Yes
No
No
College Football
Yes
Yes
Yes
Yes
No
No
College Basketball
Yes
Yes
Yes
Yes
No
No

Data Privacy

What data does SlipSync collect?

  • Only what's needed, like bet details from your confirmed wager (e.g., stake, odds, event, sport, sportsbook)

  • We do NOT see or collect:

    • Your sportsbook login credentials

    • Your BettorEd/SlipSync password

    • Payment details from your sportsbook

    • Unrelated personal data (contacts, browsing history, etc.)

 

Where is my bet data stored?

  • Your data lives in Google’s cloud infrastructure (Firebase).

  • It’s protected with encryption in transit and at rest.

  • Access is controlled so your SlipSync account can only access your data.

 

Is my data shared with anyone?

  • No.

  • SlipSync does not share your bet data with advertisers, data brokers, sportsbooks, or other users.

  • If you ever contact support, we may ask for specific examples (like a slip screenshot) to troubleshoot an issue, but that’s only to help you resolve the problem.

SlipSync Extension

How do I install the SlipSync extension?

  • Download the extension using this link.

  • Open the downloaded ZIP and and move the SlipSync Extension folder to a convenient place on your computer (like "Documents" or "Desktop").

  • In a new tab, copy/paste chrome://extensions into the address bar and press Enter

  • Enable "Developer mode" (top-right toggle) and click "Load unpacked" (top-left button)

  • Find where you just moved the SlipSync Extension folder, click the folder to highlight it, then click the Select button.

  • SlipSync will appear in your extensions.

  • Watch the SlipSync extension download demo

 

How do I connect the extension to my SlipSync account?

 

Do I need a SlipSync account?

  • Yes, you need a free account to track your bets.

 

How automated bet tracking work with the extension?

  • For supported sportsbooks:

    • Bets are captured automatically when place them.

    • No screenshots needed - the extension reads the bet details from the page.

  • For all other sportsbooks:​​​

    • ​Click "Capture Bet Slip" button in the widget.

    • Highlight the bet slip area with your mouse.

    • The extension uploads and processes it automatically.​

  • Watch the SlipSync extension connection and bet placement demo.

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Can I use this extension on mobile?

  • No, the extension only works on desktop Chrome.

 

Does this work on Firefox or Safari?

  • Currently, the extension is Chrome-only (and Chromium-based browsers).

  • We may expand to other browsers in the future.

 

Can I upload a screenshot file instead of snipping?

  • Yes! Click "or upload a screenshot" link below the Capture button, then select an image file from your computer.

 

Which file formats are supported for upload?

  • PNG, JPG, JPEG, and WebP images are supported.​​​

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Syndicate Tier

What is the Syndicate tier?

  • The Syndicate tier is SlipSync’s plan for groups that place bets under multiple names and need clean, shared accounting.

  • It lets you track action across a primary account plus proxy bettors, then roll it up into one syndicate view for performance and bookkeeping.

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Who is the Syndicate tier for?

  • Syndicates and betting groups

  • Partners sharing bankrolls

  • Friends who split action and want clean accounting

  • Anyone managing multiple bettors, multiple books, and a shared P&L

  • If you're only tracking your own bets, the Standard plan is usually enough.

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What is a “proxy” in SlipSync Syndicate tier?

  • A proxy is a linked bettor profile inside your syndicate.

  • You can upload slips under that proxy’s name so SlipSync keeps each person’s bets separate while still rolling everything up to the syndicate totals.

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How do I add syndicate members or proxies?

  • Click settings (gear icon) > Manage Proxies > Set Name > Set Splits > Upload slips under that proxy name.

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Can each proxy have different rules for profit split and risk split?

  • Yes. You can set optional split rules per proxy:

    • Profit split controls how winnings are credited.

    • Risk split controls how losses are assigned.

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What's the difference between profit split and risk split?

  • They handle different sides of the ledger.

  • Example:

    • Primary has 40% profit split and 50% risk split on a proxy.

    • If the proxy bet wins, 40% of the profit is credited to the primary and 60% to the proxy.

    • If the proxy bet loses, 50% of the loss is assigned to the primary and 50% to the proxy.

Troubleshooting

General

What if my bet slip screenshot doesn't upload correctly?

  • Make sure the entire bet slip is visible and clear.

  • Include all important details: stake, odds, selection, event, and sport.

  • Avoid screenshots of the entire screen.

  • Try capturing again.

  • Report the problem if it happens twice.

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My performance stats aren't correct

  • Make sure the data for your bets is correct, especially the stake, odds, and result

  • Report the problem.

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My Accounts Tab data isn't correct

  • You can adjust balances using the "Reconcile" buttons or the Transactions table

  • Report the problem.​​​​

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SlipSync Extension

Why doesn't the widget appear on my sportsbook?

  • Make sure you're connected: The widget only appears when you're logged in to SlipSync.

  • Check the URL: The sportsbook must be in our supported list.

  • Reload the page: Sometimes the extension needs a fresh page to load.

  • Reload the extension: Go to chrome://extensions, find the SlipSync Tracker, and click the reload icon.

 

The widget is showing but says "Not connected" - what do I do?

  • Click the "Connect" button in the widget.

  • A new tab will open with the SlipSync login page.

  • Log in with your BettorEd account.

  • The extension will automatically show a green dot when connected.​

 

The extension isn't detecting my bets on BetOnline

  • Reload the page after placing your bet.

  • Make sure you're connected green dot should show in the widget.

  • Try manual upload- Use the screenshot capture as a fallback.

 

My bets aren't showing up in the spreadsheet

  • Check your SlipSync dashboard at bettored.org/slipsync

  • Verify you're connected: look for the green dot in the widget

  • Check for error toasts: red toasts indicate upload failures

  • Try reconnecting: disconnect and reconnect in the Options page

 

The widget is covering important content on the page

  • Collapse the widget by clicking the X button

  • Report the issue so we can adjust positioning for that sportsbook

 

I'm getting "Token expired" errors

  • Click "Connect" in the widget again

  • The extension will refresh your session automatically

  • If that doesn't work, go to Options → Disconnect → Connect again

 

The extension is slowing down my browser (uncommon)

  • Close unused sportsbook tabs

  • Clear your browser cache

  • Reinstall the extension if problems persist

Still Need Help?

Report a bug or ask for help with the form at the top of the page.

  • Note which sportsbook you were using

  • Describe what happened vs. what you expected

  • We'll get back to you as soon as possible

 

How do I request a feature or sportsbook?

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